Terms and Conditions

1. ACCEPTANCE OF TERMS
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Straightegy ("Company," "we," "us," or "our"), operating the website https://www.straightegy.com ("Website" or "Platform") and providing digital educational programs ("Services").
By accessing, using, registering for, or purchasing any Services from our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of our Platform and Services.

2. DEFINITIONS
"Digital Programs" or "Courses" means all educational content, including but not limited to videos, quizzes, downloadable materials, assessments, and related educational resources offered through our Platform.
"Account" means the user account created to access our Services.
"Parent/Guardian" means a legal parent or court-appointed guardian of a minor.
"Minor" or "Child" means any individual under the age of 18 years.
"Content" means all materials, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials available on or through the Platform.
"Grievance Officer" means the designated official responsible for addressing consumer complaints and grievances.

3. ELIGIBILITY AND ACCOUNT REGISTRATION
3.1 General Eligibility
You must be at least 18 years of age to create an Account and purchase Services independently. If you are under 18 years of age, your parent or legal guardian must create the Account, agree to these Terms on your behalf, and supervise your use of the Services.
3.2 Parental Consent for Minors (DPDP Act 2023 Compliance)
In compliance with the Digital Personal Data Protection Act, 2023 and applicable consumer protection laws:
All Accounts for users under 18 must be created by a parent or legal guardian
The parent/guardian must provide verifiable consent through government-issued identification verification including Aadhaar OTP or equivalent
We adopt appropriate technical and organizational measures to verify that the person providing consent is the child's parent or legal guardian and is an identifiable adult
Parents/guardians are responsible for all activities conducted under such Accounts
Parents/guardians may withdraw consent at any time by contacting our Grievance Officer at grievance@straightegy.com
Upon consent withdrawal, we will cease processing the child's data within 48 hours and provide data deletion within 30 days
3.3 Account Information
You agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your Account information
Keep your login credentials confidential and secure
Immediately notify us of any unauthorized use of your Account
Be responsible for all activities that occur under your Account
3.4 One Account Per User
Each user is permitted only one Account. Creating multiple Accounts may result in account suspension and review.

4. SERVICES AND COURSE ACCESS
4.1 Digital Program Delivery
All Services are delivered entirely online through our Platform.
4.2 Course Access Period
Upon successful payment, you will receive access to purchased Digital Programs for one year from the date of purchase, unless otherwise specified. Access periods may be extended at our discretion for valid reasons.
4.3 Future Programs and Billing Models
We reserve the right to introduce additional courses, programs, and Services, including subscription-based or recurring billing models. These Terms will apply to all new Services unless specifically modified with appropriate notice.
4.4 Platform Requirements
You are responsible for ensuring you have:
Reliable internet connection
Compatible device and browser
Updated software necessary to access the Platform
Any technical requirements specified for individual courses

5. ACCOUNT SECURITY AND USAGE POLICY
5.1 Permitted Account Use
Your Account and access credentials are primarily for your exclusive personal and family use. You may:
Share access within your immediate family household for educational purposes
Allow siblings to use the same account under parental supervision
Access courses from different devices within reasonable usage patterns
5.2 Prohibited Activities
You may not:
Share your username, password, or Account access with individuals outside your immediate family
Resell, rent, or commercialize access to your Account or course materials
Use your Account for any commercial training or educational business purposes
Create shared or group Accounts for commercial distribution
Use automated systems to access or download course content
5.3 Account Monitoring and Fair Use
We reserve the right to monitor Account usage for fair use compliance, including:
Unusual access patterns that suggest commercial misuse
Excessive simultaneous connections suggesting account sharing beyond family use
Downloading or distributing course materials outside permitted use
5.4 Graduated Response Policy
For violations of usage policies, we implement graduated responses:
First violation: Warning notice and usage guidelines reminder
Subsequent violations: Temporary account suspension with opportunity to explain usage
Serious violations: Account termination with partial refund consideration based on usage and circumstances

6. INTELLECTUAL PROPERTY RIGHTS
6.1 Company Ownership
All Content on the Platform, including but not limited to educational videos, course materials, quizzes, and downloadable resources, is owned by the Company or used under appropriate licenses and is protected by copyright, trademark, and other intellectual property laws.
6.2 Limited License
Upon purchase, you receive a limited, non-exclusive, non-transferable license to access and use the purchased Digital Programs solely for your personal and family educational purposes.
6.3 Permitted Uses
You may:
Download course materials explicitly marked as downloadable for personal use
Print materials for personal study and family educational activities
Take notes and create personal summaries based on course content
Share learnings and general knowledge gained (not specific proprietary content) with others
6.4 Restrictions
You may not:
Copy, reproduce, or distribute complete course videos or materials
Create derivative commercial works based on our Content
Remove or alter any copyright, trademark, or proprietary notices
Use Content for commercial purposes without written consent
Record, screenshot, or capture course videos for redistribution

7. NON-TRANSFERABILITY AND RESALE PROHIBITION
7.1 Personal and Family Use
Course access and Accounts are:
Licensed for personal and immediate family educational use
Cannot be sold, assigned, or transferred to third parties outside the family
Cannot be used for commercial training or educational business purposes
Valid only for the original purchaser and their immediate family members
7.2 Resale and Commercial Use Prohibition
You are expressly prohibited from:
Reselling course access or materials to third parties
Using our materials for commercial training or coaching services
Creating competing educational programs based on our Content
Transferring your Account to non-family members

8. PAYMENT TERMS
8.1 Pricing and Payment
All prices are listed in Indian Rupees (INR) and include applicable taxes
Payment must be made in full before course access is granted
We use Razorpay as our payment processor, and their terms also apply
Prices are subject to change with 30 days' notice to existing users
8.2 Payment Methods
We accept payments through various methods as available on our Platform, including:
Credit and debit cards
Net banking
UPI and digital wallets
Other methods as supported by Razorpay
8.3 Billing Models
Current courses are sold on a one-time payment basis
We may introduce subscription or recurring billing models with appropriate notice and consent
Any recurring charges will be clearly disclosed before purchase

9. REFUND AND CANCELLATION POLICY (CONSUMER PROTECTION ACT 2019 COMPLIANT)
9.1 Consumer-Friendly Refund Window
In accordance with consumer protection laws and industry standards:
Refunds may be requested within 7 days of purchase
Refund requests may be submitted before accessing more than 30% of course content
Refunds are processed within 5-7 business days to the original payment method as per RBI guidelines
Technical issues on our end entitle users to full refunds regardless of timeline
9.2 Refund Eligibility
Refunds will be considered for:
Courses accessed less than 30% within the 7-day window
Technical issues preventing course access due to platform problems
Medical emergencies or exceptional personal circumstances (case-by-case review)
Significant changes to course content that materially affect the value proposition
9.3 Refund Exclusions
Refunds may be declined for:
Requests made after the 7-day window has expired
Courses where more than 30% of content has been accessed
Courses completed or substantially completed
Technical issues on the user's end (internet connectivity, device compatibility)
Accounts terminated for serious policy violations
9.4 Refund Process
To request a refund:
Email our Grievance Officer at grievance@straightegy.com with your order details
Provide reason for refund request with supporting documentation if applicable
Our team will review and respond, typically within 48 hours (can take longer at times in situations beyond our control)
Approved refunds will be processed, typically within 5-7 business days (can take longer at times in situations beyond our control)
If unsatisfied with the refund decision, you may escalate to our internal review process
9.5 Exceptional Circumstances
We reserve the right to provide refunds outside these guidelines for exceptional circumstances including medical emergencies, family crises, or other significant personal situations that prevent course completion.

10. GRIEVANCE REDRESSAL MECHANISM (E-COMMERCE RULES 2020 COMPLIANCE)
10.1 Grievance Officer
We have appointed a dedicated Grievance Officer for consumer complaint resolution:
Name: Customer Care Team Lead
Email: grievance@straightegy.com
Address: Faridabad, Haryana, India
Response Time: Acknowledgment typically within 48 hours, resolution within 30 days
10.2 Complaint Resolution Process
Initial Contact: Submit complaints via email or phone to our Grievance Officer
Acknowledgment: We will acknowledge your complaint, typically within 48 hours
Investigation: Our team will investigate and respond within 30 days
Resolution: We will provide a clear resolution or explanation of our decision
Escalation: If unsatisfied, you may escalate to higher management or consumer forums
10.3 Consumer Forum Rights
Users retain all rights to approach District Consumer Disputes Redressal Commissions, State Commissions, or the National Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.

11. ACCEPTABLE USE POLICY
11.1 Permitted Activities
You may use our Platform to:
Access and complete purchased courses
Download explicitly permitted materials for personal use
Participate in educational activities and assessments
Contact customer support for legitimate assistance
Provide feedback and reviews based on actual experience
11.2 Prohibited Activities
You may not use our Platform to:
Engage in illegal or fraudulent activities
Violate any local, state, national, or international law
Infringe upon intellectual property rights
Transmit harmful, threatening, or offensive content
Attempt to hack or compromise Platform security
Use automated systems to extract or download content
Interfere with other users' enjoyment of Services
Submit false or misleading information
11.3 Content Standards
Any user-generated content (reviews, comments, feedback) must:
Be honest and based on actual experience
Be respectful and appropriate for all audiences
Not contain offensive language, hate speech, or discriminatory content
Not violate others' privacy or rights
Be relevant to the educational purpose

12. PRIVACY AND DATA PROTECTION (DPDP ACT 2023 COMPLIANCE)
12.1 Data Collection and Use
Our collection and use of personal information is governed by our Privacy Policy, which complies with the Digital Personal Data Protection Act, 2023. Key principles include:
Purpose Limitation: Data collected only for specified educational and service purposes
Data Minimization: We collect only necessary data for service provision
Storage Limitation: Data retained only as long as necessary for legitimate purposes
Consent Management: Clear, informed consent with easy withdrawal options
12.2 Children's Data Protection
For users under 18:
Verifiable Parental Consent: Required before processing any child's data
No Behavioral Tracking: We do not track or profile children's behavior
No Targeted Advertising: Children will not receive targeted advertisements
Data Security: Enhanced security measures for children's data
Parental Rights: Parents can access, modify, or delete their child's data at any time
12.3 Data Subject Rights
All users have the right to:
Access their personal data
Correct inaccurate information
Delete their data (subject to legal requirements)
Data portability where technically feasible
Withdraw consent at any time
Complain to the Data Protection Board of India
12.4 Analytics and Tracking
We use analytics tools including Google Analytics (GA4) to improve our Services:
Aggregate Data: Individual user behavior is not tracked
Course Progress: We track completion rates for educational effectiveness
Platform Performance: We monitor technical performance and user experience
Marketing Analytics: We measure marketing effectiveness while respecting privacy

13. EDUCATIONAL CONTENT DISCLAIMER
13.1 Educational Purpose
Our courses provide educational content designed to build skills and knowledge. Our content includes the disclaimer:
"Educational content only. This program builds your skills in recognition, verification, decision-making, and critical thinking across digital, social, emotional, and academic contexts. Consult a trusted adult or appropriate authority for help with real-life situations."
13.2 Content Limitations
Our educational materials:
Are not professional advice, consultation, or counseling
Should not replace professional judgment or expert guidance in specific situations
Are designed to build general skills, not provide specific solutions to individual circumstances
Use composite, fictional scenarios to avoid bias and maintain neutrality
Are trauma-aware and avoid anxiety-triggering content
13.3 Age-Appropriate Content
All content is designed to be:
Age-appropriate for the specified target groups
Accessible in clear, simple English
Free from political bias or controversial topics
Respectful of diverse backgrounds and perspectives
Safe for family viewing and discussion

14. PLATFORM AVAILABILITY AND TECHNICAL SUPPORT
14.1 Service Availability
We strive to maintain Platform availability but cannot guarantee:
100% uptime or uninterrupted service
Error-free operation at all times
Compatibility with all devices or systems
Continuous availability of all features
14.2 Technical Support
We provide technical support for:
Account access issues
Course content delivery problems
Platform navigation assistance
Payment and billing inquiries
General usage guidance
14.3 Maintenance and Updates
We may perform scheduled maintenance and updates that may temporarily affect service availability. We will provide advance notice when possible for planned maintenance.

15. LIMITATION OF LIABILITY
15.1 Liability Scope
To the extent permitted by Indian law:
Our liability for service issues is limited to the amount paid for the specific affected service
We are not liable for indirect, consequential, or punitive damages
Users retain all rights under consumer protection laws
Educational outcomes depend on individual effort and application
15.2 Service Quality Commitment
We commit to:
Providing courses as described in our marketing materials
Maintaining reasonable technical standards for platform performance
Responding promptly to user complaints and technical issues
Continuously improving course content and delivery methods
15.3 User Responsibilities
Users are responsible for:
Their own learning outcomes and application of course materials
Ensuring their devices and internet connections meet platform requirements
Following course instructions and completing assignments as designed
Seeking appropriate professional advice for specific real-world situations

16. INDEMNIFICATION
16.1 User Indemnification
Users agree to indemnify the Company against claims arising from:
Violation of these Terms or applicable laws
Misuse of course materials or intellectual property
Submission of false or misleading information
Harmful or illegal activities conducted using the Platform
16.2 Company Protections
The Company will defend users against claims arising from:
Proper use of our educational materials as intended
Normal platform usage in accordance with these Terms
Content that complies with our guidelines and policies

17. TERMINATION
17.1 Termination by User
Users may terminate their Account at any time by:
Contacting our Grievance Officer at grievance@straightegy.com
Following any self-service termination process available on the Platform
Requesting data deletion in accordance with privacy laws
17.2 Termination by Company
We may suspend or terminate Accounts after providing notice and opportunity to respond for:
Repeated violations of these Terms
Fraudulent or illegal activities
Commercial misuse of educational materials
Serious security breaches or platform abuse
17.3 Effect of Termination
Upon termination:
Access to active courses continues until the original access period expires
Users may download any purchased materials marked as downloadable
Personal data will be handled according to our Privacy Policy and user preferences
Outstanding obligations (legal compliance, intellectual property respect) survive termination

18. DISPUTE RESOLUTION
18.1 Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Faridabad, Haryana, India.
18.2 Alternative Dispute Resolution
Before pursuing formal legal action, parties agree to attempt resolution through:
Direct Communication: Contact our Grievance Officer for initial resolution
Internal Review: Escalation to senior management if needed
Mediation: Good faith mediation if both parties agree
Consumer Forums: Users retain all rights under Consumer Protection Act, 2019
18.3 Consumer Rights
Nothing in these Terms limits users' rights to:
Approach consumer disputes redressal commissions
Seek compensation under consumer protection laws
File complaints with regulatory authorities
Exercise rights under applicable data protection laws

19. MODIFICATION OF TERMS
19.1 Amendment Process
We may modify these Terms with appropriate notice:
Material Changes: 30 days advance notice via email and platform notification
Minor Updates: Notice posted on platform with updated effective date
Emergency Changes: Immediate implementation with prompt user notification for safety or legal compliance
19.2 User Options
When Terms are modified:
Continued use constitutes acceptance of updated Terms
Users may terminate their Account if they disagree with material changes
Refund eligibility for active courses will be evaluated case-by-case for material changes

20. MISCELLANEOUS PROVISIONS
20.1 Entire Agreement
These Terms, together with our Privacy Policy and course-specific terms, constitute the entire agreement between users and the Company.
20.2 Severability
If any provision is found unenforceable, the remaining provisions remain in full force and effect, and unenforceable provisions will be modified to be enforceable while preserving original intent.
20.3 Assignment
Users may not assign their rights under these Terms. The Company may assign its rights and obligations with appropriate notice to users.
20.4 Contact Information and Legal Compliance
Registered Office: Faridabad, Haryana, India
Email: contact@straightegy.com
Grievance Officer: Available at grievance@straightegy.com
Website: https://www.straightegy.com
Regulatory Compliance:
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023
Consumer Protection (E-commerce) Rules, 2020
Information Technology Act, 2000

21. ACKNOWLEDGMENT
By using our Platform and Services, you acknowledge that:
You have read and understood these Terms and Conditions
You agree to be bound by these Terms and our Privacy Policy
You understand your rights under Indian consumer protection laws
You have access to our grievance redressal mechanism
You can contact our support team for clarification on any terms

Educational Disclaimer: "Educational content only. This program builds your skills in recognition, verification, decision-making, and critical thinking across digital, social, emotional, and academic contexts. Consult a trusted adult or appropriate authority for help with real-life situations."